Voxtrix is a browser-based predictive dialer and outbound contact center platform designed to help sales teams, call centers, collections teams, and customer-service operations improve agent productivity and manage campaigns from one unified workspace.
Built on carrier-grade FreeSWITCH with a zero-install WebRTC agent panel, Voxtrix combines intelligent outbound dialing, campaign and lead management, call recording, real-time monitoring, and contact center analytics in a single platform.
Key Features
Intelligent Outbound Dialing:
Support for predictive, progressive, power, and preview dialing enables flexible campaign management. Intelligent call pacing, live-answer detection, Caller ID pools, configurable retry rules, and automatic lead recycling help maximize agent productivity while reducing idle time.
Browser-Based Agent Workspace:
Agents can work directly from a web browser without installing desktop software. The WebRTC panel supports manual dialing, hold and mute, warm transfers, customer information, call history, dispositions, callbacks, agent states, and automated wrap-up.
Campaign & Lead Management:
Manage multiple campaigns with dedicated agents, Caller IDs, dialing settings, and dispositions. Voxtrix supports CSV/FTP lead imports, duplicate control, DNC and blacklist management, number cooldowns, and automatic recycling of unanswered or busy leads.
Recording, Monitoring & Analytics:
Automatically record calls and search recordings by agent, campaign, date, or duration. Supervisors can use a real-time wallboard with listen, whisper, and barge-in capabilities. Detailed reports provide insights into agent performance, connected calls, dispositions, talk time, hold time, wrap-up time, and other key KPIs.
Built for AI-Powered Customer Experience:
Voxtrix is designed to evolve beyond traditional outbound calling through an expanding CRM, omnichannel, and AI integration roadmap. Planned capabilities include integrations with Salesforce, Zoho, HubSpot, and Microsoft Dynamics, along with:
Omnichannel engagement across voice, WhatsApp, SMS, email, and web chat
AI voicebots and virtual agents for support and after-hours coverage
Speech analytics with transcription, sentiment, and compliance monitoring
AI agent assist, automated summaries, and next-best-action recommendations
AI-powered quality management and automated scorecards
CSAT/NPS automation, secure payments, APIs, and webhooks
Why Voxtrix?
Voxtrix brings dialing, agent management, campaign control, recording, monitoring, reporting, and future AI capabilities together in one browser-based platform.
Whether you're running sales, lead generation, collections, customer support, or large-scale outbound campaigns, Voxtrix helps your contact center dial smarter, improve agent productivity, and build better customer experiences.
Voxtrix — Smarter Dialing. Better Productivity. Connected Customer Experiences.